It has emerged that Citgroup waited up to three weeks before informing customers of the recent hacking in which e-mail addresses and account numbers were stolen. The reason given for this is that the company was using the time to conduct an internal investigation and produce the necessary replacement cards.
The investigation took between 10 and 12 days and in some cases Citi took action to protect the accounts they believed to most vulnerable. This had led some to accuse Citi of dragging their heels on the issue. The company has informed the authorities and will send replacement cards to the majority of those affected. The hacking also coincides with hearings on data security by the US Senate banking committe.
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